Project Coordinator
Abingdon, United Kingdom
Full Time
Mid Level
The Zonal group are one of the UK’s largest technology providers to the hospitality industry.
Our products are used by over 16,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.We provide our customers with the solutions they need to make their business a success.
These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.
We’re looking for dynamic individuals who share our passion for driving innovation and using technology to build better businesses. We’re going on an exciting journey, and we need more like-minded travellers to help us get there!
What you’ll do
You will undertake a variety of roles to support the Projects team. This includes consulting with customers to ensure product data and configuration and processes are in place prior to project delivery, project managing small scale projects and ensuring all stakeholders are kept regularly informed of progress through a range of communication methods.
• Provide administrative support to the projects team on key projects and programmes, including co-ordination of project meetings, configuration workshops, and associated reporting and documentation.• Deliver regular progress updates to the Project Managers on open issues and task tracking/planning for key projects and programmes.
• Set up and maintain customer project files, making them easily accessible for stakeholders.
• Provide product consultancy services to customers to ensure procedures, practices and configurations meet requirements.
• Provide weekly/ad hoc reports and briefings on the status of all live and forecasted customer projects to all relevant parties.
• Project manages small scale projects aligned with department processes, practices, communication and all relevant documentation.
• Efficient resource booking and planning to support the co-ordination of the project services teams, whilst liaising with internal and external stakeholders to meet expectations.
• Prepare all relevant materials and equipment required prior to team providing service.
• Ensure that resource plans are up to date and meet project needs, with tasks assigned appropriately to project personnel.
• Assess and specify customer development requirements to ensure an informed, controlled and effective method of requests for development.
• Update the Project Managers on progress to date within project phase, highlighting any deviance to plan and detailing any risk and issues with delivery.
• Collate, track and analyse service evaluations (training, go-live and implementation) to track individual and team effectiveness, making recommendations to ensure high service quality is maintained, providing relevant information to department managers.
• Ensure own projects are formally closed and, where appropriate, subsequently reviewed, with lessons learned captured and appropriate action taken.
• Establish, build and maintain strong working relationships with all Zonal departments, customers and third parties, ensuring management of projects meets customer expectations.
• Take ownership of own personal development, ensuring project management skills and product knowledge is continuously improved.
• Provide implementation, go-live support, training, and data maintenance as and when required (day and evening) during periods of demand, holiday or absence.
• Any other reasonable request as directed by your line manager or the Director of Projects and Services.
Who you are
- Experience of working in a customer facing role.
- Experience of producing accurate and clear project documentation.
- Strong communication and presentation skills.
- Experience of multi-tasking.
- Demonstrates a positive and confident approach to supporting business change.
- Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
- Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
- Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
- Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
- Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
- Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.
Desirable Knowledge
- Zonal Aztec product knowledge.
- Prince2 Qualification.
What we value
Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsessed are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.About Zonal
If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.
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